Privacy Policy

1. Introduction

DivineScale ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact information: Name, email address, phone number, and company name when you fill out our contact form or communicate with us.
• Project information: Details about your business needs, service interests, and budget range submitted through our contact form.
• Communication records: Content of emails, messages, and other communications you send to us.

We may also automatically collect certain information when you visit our website:

• Usage data: Pages visited, time spent on pages, and navigation patterns.
• Device information: Browser type, operating system, and screen resolution.
• IP address: Used for approximate location and security purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and communicate with you about our services.
• To prepare proposals, quotes, and service agreements.
• To deliver and manage the services you have engaged us for.
• To send you relevant updates about our services, products, or content (only if you have opted in).
• To improve our website, services, and user experience.
• To comply with legal obligations and protect our rights.

4. Data Storage

Your data is stored securely using Google Firebase (Firestore), which provides industry-standard security measures including encryption at rest and in transit. Our website is hosted on Vercel, which also maintains robust security practices.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months unless you request earlier deletion.

5. Third-Party Services

We may use the following third-party services that have access to your information:

• Google Firebase: For data storage and authentication. Subject to Google's privacy policy.
• Vercel: For website hosting and analytics.
• Payment processors: When processing payments for our services, we use third-party payment providers (such as Razorpay or Stripe) that handle payment information directly. We do not store credit card or bank account details.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function properly (e.g., session management).
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of any inaccurate information.
• Deletion: You can request deletion of your personal information, subject to any legal retention requirements.
• Objection: You can object to the processing of your personal information for marketing purposes.
• Portability: You can request your data in a portable, machine-readable format.

To exercise any of these rights, please contact us at hello@divinescale.com. We will respond to your request within 30 days.

8. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on the following legal bases:

• Consent: When you voluntarily submit your information through our contact form.
• Legitimate interest: When processing is necessary for our business operations (e.g., responding to enquiries).
• Contractual necessity: When processing is required to deliver services you have engaged.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest in our database
• Access controls limiting who can view personal information
• Regular security reviews and updates

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@divinescale.com
• Website: divinescale.com/contact